If you’re considering a career as a medical office administrator, you’ll be working to make a difference in people’s lives by contributing to the effective delivery of their healthcare. Medical office administrators work within a number of different medical practices–performing a variety of duties surrounding the coordination of patient medical information and care. Medical office administrators will greet patients, schedule appointments, transcribe medical information, conduct billing services, maintain medical databases and more–ensuring the smooth operation of a medical practice.
In order to excel within their role, successful medical office administrators often share a few key qualities that enable them to do their jobs well. Below, explore five qualities shared by medical administration office professionals–helping you determine if you’re a good fit for this role!
1. Professionals with Medical Office Administration Training Are Excellent Communicators
One of the most important skills to have as a professional with medical office administration training is the ability to communicate with other people. Not only are medical office administrators responsible for greeting patients when they walk through the doors of a medical practice, they also spend much of their time answering emails, taking calls, and coordinating care with other medical professionals. In order to succeed in this role, it’s important to possess the interpersonal and communication skills necessary to make patients feel comfortable and welcomed, and provide clear information regarding appointments and other aspects of care. If you love the idea of frequently communicating with people as part of your job, this could be a great career path for you.
2. Medical Office Administrators Are Highly Organized
Organization is essential for the success of any medical office administrator. These professionals handle a high volume of information–managing documents such as patient intake forms and medical histories, diagnostic reports and labs, and transcribing patient data for storage in relevant software systems. In order to keep track of this information and ensure accuracy, it’s important that medical office administrators are highly organized. Organized people in this role will be able to keep any medical practice running efficiently, equipped with the know-how for managing and storing all necessary documents.
3. These Professionals Are Problem Solvers
Within medical practices, there are a number of different problems and obstacles to be faced on any given day. From billing and scheduling errors to patient conflicts, it’s important that medical office administrators have the capacity to problem-solve in order to remedy issues and keep operations running smoothly. After medical office administration school, it will be important to put your technical knowledge and practical skills to use in solving the problems that occur on the job, as this will ensure that patients receive the safe and effective medical care that they need.
4. The Ability to Remain Calm Under Pressure
Hospitals and medical practices are busy environments, often handling and processing a high volume of patients and data during an average day. Within these environments, it’s not uncommon that doctors and other medical professionals will run behind schedule, leading to higher wait times. Additionally, the patients who enter medical practices may be experiencing a range of emotions: from stress to frustration, to fear surrounding their health or the health of their loved ones. In order to be successful in this role, it’s important that you’re able to maintain composure and stay calm even when faced with pressure. This will ensure that you’re able to provide the highest level of care and attention through any stressful situation.
5. Medical Office Administrators Maintain a Positive Attitude
Medical office administrators are typically the first face a patient sees when they enter a medical practice. Patients entering the medical office may be experiencing fear, anxiety, and stress prior to their appointment. In order for medical office administrators to provide a high level of customer service, it’s important that these professionals are able to maintain a positive attitude, treating the patients they serve with kindness and compassion. If you’re a caring, friendly, and committed individual, consider enrolling in medical administration training to launch a rewarding career in the healthcare field.
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