Key Performance Indicator Survey for Graduates

As a Medix College graduate, your opinion is important to us.

You will be contacted in a few months’ time regarding your participation in the Key Performance Indicator (KPI) Graduate Satisfaction Survey. You will be receiving a call in approximately 6 months’ time from your graduation date from FORUM RESEARCH CANADA, a research firm contracted by the Ministry of Advanced Education and Skills Development.

This firm will be collecting information for the Key Performance Indicator (KPI) Graduate Satisfaction Survey, to be followed by the KPI Employer Satisfaction Survey. The purpose of these provincial surveys is to measure Medix College’s effectiveness in preparing you for the workplace. The results have an impact on both the college’s level of provincial funding as well as determining future curriculum and program direction. Forum Research Canada requires your consent to contact your employer for their input to the employer survey.

If you missed the call, please call back at toll free number: 1-877-603-6786 ext. 2261 and leave a message at your earliest convenience.

We encourage you and your employer to participate and make a difference to Medix’s future!


Measuring Success after Graduation

How many students successfully graduate from private career colleges?  Do graduates find jobs and are these jobs related to their training?  How many students pay back their student loans?

Since 2013, Ontario’s private career colleges – or PCCs – have worked with the ministry and its partners to gather data to answer these questions. The data is used to develop measurable values called key performance indicators – or KPIs.

KPIs show how graduates have fared after graduating from PCC vocational programs. They help future students make more informed decisions about their postsecondary education and help institutions identify areas of strength and weakness and opportunities for improvement.


The KPI Process

Under the authority of the Private Career Colleges Act, 2005, the Superintendent of Private Career Colleges issued a policy directive setting out five PCC KPIs:

  • Graduation Rate
  • Graduate Employment Rate
  • Graduate Employment Rate in Field of Study
  • Graduate Satisfaction Rate
  • Employer Satisfaction Rate

Graduation rate is calculated from audited data submitted by PCCs three times per year. The other four KPIs are calculated from surveys taken by graduates and their employers. The ministry also calculates Ontario Student Assistance Program (OSAP) loan default rates for PCCs approved to accept OSAP-assisted students, which are also considered a performance indicator for the sector.


Recent KPI Results:





When is a loan in default?

An OSAP loan has specific repayment terms and conditions. If the borrower does not follow these provisions (e.g., they miss multiple payments), their loan will go into default.When the loan goes into default, the National Student Loans Service Centre (NSLSC) submits a claim to the Province of Ontario and/or Government of Canada. Submitted default claims are paid by the provincial and federal government. The loan is then turned over to a collection agency.